Terms & Conditions

Safecarehomes.org – Terms of use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1 What’s in these terms?

These terms tell you the rules for using our website safecarehomes.org ( our site).

2 Who we are and how to contact us

2.1 We are Autumna Limited and we operate www.safecarehomes.org. We are limited company registered in England and Wales under company number 10879272 and have our registered office at c/o Synergee Accountants, 1 The Old Stables, Eridge Park, Tunbridge Wells, Kent, United Kingdom, TN3 9JT. Our VAT number is GB-288402384.

2.2 Our site offers a service through which you can access information on certain products or services which are intended to assist with infection control. Our site also lists care providers and groups which have our “SAFE” badge or participate in our “SAFE” program. For more information on our SAFE program, see https://www.safecarehomes.org.

2.3 Whilst suppliers may pay us a fee to be listed on our website, there is no option to pay more to be listed more prominently on our site. Results are displayed based on your search terms. In addition we do not take any referral fee or commission from any supplier listed on our site. We do not recommend or endorse any particular supplier which is listed on our site, although we encourage the supplier to fully and transparently explain what products or services they provide, enabling the customer to make an informed decision.

2.4 To contact us, you can email info@autumna.co.uk or call us on 01892 335 330.

3 By using our site you accept these terms

3.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

4 There are other terms that may apply to you

4.1 These terms of use refer to the following additional terms, which also apply to your use of our site:

4.1.1 our Privacy Policy https://safecarehomes.org/privacy-policy/; and

4.1.2 our Cookie Policy https://safecarehomes.org/cookie-policy/, which sets out information about the cookies on our site.

5 We may make changes to these terms

5.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

5.2 If any part of these terms is found to be unlawful, invalid or unenforceable then the remainder of these terms will remain in full force and effect.

6 We may make changes to our site

6.1 We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

7 We may suspend or withdraw our site

7.1 Our site is made available free of charge.

7.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8 Our site is only designed for users in the UK

8.1 Our site is designed to be accessed by people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

9 YOU AND YouR ACCOUNT

9.1 You may access our site as a guest, but we may also allow the creation of accounts. The registration of any user account is at our sole discretion. If you have an account, then the rest of this clause will apply to you.

9.2 You must not share your account details with any other person.

9.3 When creating an account, you confirm that the information you provide to us is accurate, complete and not misleading.

9.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures or account creation or administration, you must treat such information as confidential. You must not disclose it to any third party.

9.5 We have the right to disable any user account, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or if we suspend or amend our services.

9.6 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

10 How you may use material on our site

10.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2 You must not copy or reproduce any content on our site (including but not limited to modifying or reformatting it when you copy it). In particular, you must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Any licence we give to copy content or use it for commercial purposes will be subject to acknowledging us as the origin of the content.

10.3 If you copy or reproduce any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must destroy any copies of the materials you have made.

11 information on this site

11.1 Our site contains information on infection control products and services, and care providers for persons aged 55 or over. This information is provided by third parties.

11.2 The content on our site (whether provided by us or any third party) is provided for general information only. It is not intended to amount to advice on which you should rely and we do not endorse any of this information. You may wish to obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

11.3 Although we make reasonable efforts to update the information on our site and to ensure that information provided by third parties is accurate and not misleading (for example through our contractual relationships with them), we do not verify or moderate all content on our site and we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

11.4 If you enter into an agreement with a supplier (whether for products or services or for care services) listed on our site, we are not a party to that agreement and will not be responsible for that supplier.

12 We are not responsible for websites we link to

12.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

12.2 We have no control over the contents of those sites or resources. If you purchase products or services from third parties we link to, we are not a party to these agreements.

13 User-generated content is not approved by us

13.1 This website may include information and materials uploaded by other users of the site, including but not limited to reviews and comments. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

14 How to RAISE A content ISSUE

14.1 If you wish to raise an issue about any of the content on our site please contact us using the details above.

15 Our responsibility for loss or damage suffered by you

15.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

15.2 We are not liable for any loss or damage you suffer as a result of your use of, or reliance on, information on our site which is provided to us by any third party.

15.3 If you are a business user:

15.3.1 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

15.3.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

15.3.3 We will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation (whether such losses are direct or indirect in nature); or any other indirect or consequential loss or damage.

15.4 The information on our site concerning products or services is provided by their suppliers or manufacturers. We do not verify, review or monitor this information, and we are not responsible for any errors or false claims in that information. You should carefully review the information on the third party website from which you purchase the products or services, to ensure it is consistent with any information you have seen on our website.

15.5 None of the products or services listed on our site guarantee preventing infection in all circumstances, instead they are intended for use as part of a wider infection control process.

16 How we may use your personal information

16.1 We will only use your personal information as set out in our Privacy Policy.

17 Uploading content to our site

17.1 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms of use.

17.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

17.3 Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties, and for users of our site to use that content as permitted by our website terms of use. The rights you license to us are described below.

17.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

17.5 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards.

17.6 Your content must:

17.6.1 Be accurate (where it is factual in nature);

17.6.2 Be genuinely held (where it states an opinion); and

17.6.3 Comply in all aspects with the laws of England and Wales (in addition to the laws of any country from where it is posted).

17.7 Your content must not (without limitation):

17.7.1 Be defamatory of any person;

17.7.2 Be obscene, offensive, hateful or inflammatory;

17.7.3 Bully, insult, intimidate or humiliate any person;

17.7.4 Promote sexually explicit material, violence, discrimination, or any illegal activity;

17.7.5 Infringe the intellectual property rights of any other person;

17.7.6 Be likely to deceive any person;

17.7.7 Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

17.7.8 Be in contempt of court;

17.7.9 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

17.7.10 Be likely to harass, upset, embarrass, alarm or annoy any other person.

17.7.11 Impersonate any person, or misrepresent your identity or affiliation with any person;

17.7.12 Give the impression that the content emanates from Autumna Limited, if this is not the case;

17.7.13 Advocate, promote, incite any party to commit, or assist any unlawful or criminal act; or

17.7.14 Contain any advertising or promote any services or web links to other sites unless we have agreed with you that you can do this.

17.8 You are solely responsible for securing and backing up your content, we will not be responsible for any content you upload which is lost or otherwise unavailable.

18 Rights you are giving us to use material you upload

18.1 When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display, that content at our discretion.

18.2 This licence will remain in place even after content is deleted from (or no longer publicly available to users of) our site.

19 We are not responsible for viruses and you must not introduce them

19.1 We do not guarantee that our site will be secure or free from bugs or viruses.

19.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

19.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

20 linking to our site

20.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

20.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

20.3 You must not establish a link to our site in any website that is not owned by you.

20.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

20.5 We reserve the right to withdraw linking permission without notice.

20.6 The website in which you are linking must comply in all respects with the content standards set out in these terms of use.

20.7 If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details above.

21 Which country’s laws apply to any disputes?

21.1 These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except (if you are a consumer) that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

22 Our trade marks

22.1 You are not permitted to use our name or logo in any way which would breach our intellectual property rights without our approval.

Our Latest Blogs

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Rob King

Guidelines

10 August 2020

PPE in Care Homes: What Are The Guidelines?

Shortages of personal protective equipment (PPE) amidst the Covid-19 outbreak has been a topic of controversy. Reports of a lack of PPE in care homes brings great concern to those with elderly or disabled relatives. People want to feel secure that loved ones residing in care are safe, and rightly so. If you’re looking for a summary of how PPE should be used and how safe care homes are at the moment, read our guide below. How PPE in Care Homes Should Be Used The Correct Order to Put on PPE in Care Homes Public Health England published this guide in April 2020 on how to use PPE in care homes. As shown above, the advice for care home staff to prepare is to make sure that they: Drink fluids before putting on PPE Tie back their hair Remove any jewellery Check that the PPE is the correct size Following this, staff members should do the following: Clean and disinfect their hands with either alcohol rub/gel, or soap and water. Put on an apron and tie this at their waist. Put on a facemask, with the upper straps positioned on the crown of the head and the […]

Rob King

Regulation

20 August 2020

CQC Reports During Covid-19 — Find Safe UK Care Homes

CQC reports are one of the best ways to keep track of how safe care services are. But how is the CQC responding to the Covid-19 pandemic? And where should you go to find information you can trust about UK care homes’ safety measures? Read this article to find out more about the current state of affairs. What Is the Care Quality Commission’s Role Right Now? In June 2020, the Care Quality Commission (CQC) released an update. This update was to let the public know about how the CQC are changing their way of work during the Covid-19 pandemic. CQC inspections and ratings are vital to maintain the quality of care services in England. The Care Quality Commission’s role is to independently regulate health and adult social care providers. Their role remains the same pre and post-Covid. Rather, how they execute their role has had to change. Here are a few of the CQC guidelines at this time: Notifications Registered service providers must notify the CQC of certain events or incidents, such as allegations of abuse and service user death. Individual cases of coronavirus do not require CQC notification. Registration Health and social care providers can apply for Covid-19 registration. […]

Rob King

16 December 2020

How to Choose a Care Home Air Purifying System

Make sure your system stops the risk of airborne aerosol transmission At the start of the Coronavirus pandemic, official guidelines from the World Health Organization (WHO) focused on addressing droplet transmission. It’s known that when people sneeze, cough, or talk they expel particles, which contain droplets and aerosols. Droplets are heavy and fall to the ground or surfaces within seconds and don’t travel far. As a result, experts advised care homes to focus on surface cleaning and hand washing to mitigate the spread of the virus. Now scientists have evidence that airborne aerosols can transmit the virus Aerosol particles are smaller, lighter and can linger in the air for hours and drift further, particularly indoors, causing potential transmission of the coronavirus. In a recent video the WHO recommends good room ventilation, or, where that is not possible, air purification devices that use HEPA filters. A paper by EMG under the UK Government on the role of ventilation presented to SAGE (Scientific Group for Emergencies) highlighted that ventilation should be integral to the COVID-19 mitigation strategy in multi-occupant spaces. The Guardian, The Times and The Daily Telegraph have all written extensive articles on the risk of COVID-19 airborne transmission. They report growing […]

WiFi Spark

15 February 2022

How the pandemic has shaped digital transformation – WiFi Spark

How the pandemic has shaped digital transformation The development of technological solutions to enrich and aid the lives of those giving and receiving care across the industry is a continuously dynamic process. Where ideas and designs may have been in the pipeline, 2020 saw providers accelerate the adoption of their roadmaps to combat the new challenges brought on by the pandemic. For WiFi SPARK, this meant working with existing customers in the NHS and care home sector to understand the growing pain points and look at how its technology could work to alleviate stress, feelings of isolation and aid in the management of care. The company’s roadmap saw its star solution, SPARK® Media, evolving to encapsulate digital care service integration across a number of years. Its premiere in late 2019 focused on patient entertainment, providing access to television, radio, streaming services, games and a digitised library of magazines and newspapers available via the on-site WiFi and accessible on user’s own devices. More than just entertainment Increasing hospital admissions meant that sites that carried the solution were able to provide their patients with free entertainment opportunities to keep them engaged as wait times increased and staff capacity was stretched. But as […]

Safe Touch

17 February 2022

The Value of Antimicrobial Touch-Points

Who is Safe Touch? Safe Touch Global has two key focus areas: Increasing peoples safety from viruses and germs Reducing the cost of constant cleaning time and product Safe Touch Global is the UK distributor of the leading antimicrobial touchpoint provider, Veraco. Antimicrobial products have been increasingly expanding around us to help protect us from viruses and germs, especially since the pandemic of Covid-19. We all protect ourselves with PPE, however, we are all more dependent on one another when it comes to the points we all touch on a regular basis. We can and should wash our hands regularly and thoroughly and depend on others to do the same but we know that door handles, rails and buttons can be touched every minute. It is not feasible to be cleaning every touch-point every minute as it would be hugely time consuming and costly. Since the pandemic, cleaning times and products have increased hugely to help protect staff, residents, visitors etc. It has been imperative to be responsible for those around us but it has come at a cost. With Safe Touch products for all your touch-points, you need only clean those touch-points once a day with warm water and yet […]

PCS

17 February 2022

The Benefits of Shared Care Records

S.A.F.E. is designed to help consumers make informed decisions about the most suitable location for their loved ones. It is built on a principle that there should be a way to enable anyone to know about a care provider’s services, to ensure the services are suitable and appropriate for the individual’s needs. Going back to the previous century, there was far less openness about what happened behind the closed doors of a care home. Even in a hospital, the matron would sometimes rule the roost with a rod of iron, and everyone accepted this situation. This willingness to accept what we are given, largely, no longer exists in this country; we have had the opportunity to make choices and we like to believe we are making informed choices based on our own needs. However, to make informed choices requires information, and this information needs to be in a consumable format and available where people need to see it. The challenge is, how to make information available without making the process of collecting and collating the information onerous. Reusing available information Care providers have no shortage of demands on their time, asking them to manually maintain another data source, purely for […]

Sherpa

Sherpa

21 February 2022

What are home visits and why do they matter?

Still a relatively new idea here in the UK, home visits have huge potential to boost a retirement living operator’s sales strategy. Home visits and other person-centred activities can help you address resistance and turn what feels like a rejection into an opportunity for change. The relationship isn’t over when you hear the commonly uttered phrase, ‘I’m not ready yet.’ There’s more to be learned, especially in terms of the very real emotions and objections surrounding the sale. The value of home visits We know that home visits can be time-consuming and expensive – there’s travel and you probably won’t want to show up empty-handed. They can also be highly intensive and a lot of responsibility for a salesperson, especially with COVID safety considerations. And at the end of the day, it can be awkward to ask to visit someone in their home. What if they say no? It’s encouraging to remember what we are trying to achieve, both for ourselves and the prospective resident who needs help. Rather than persuade, we are trying to facilitate understanding and help a prospect make a decision themselves. Our role as a sales advisor is to guide them through all aspects of the […]

WiFi Spark

WiFi Spark

12 April 2022

Creating a culture of IPC compliance that works for you

IPC compliance refers to the adherence to infection control measures put in place to cope with an outbreak of the coronavirus in healthcare-centric workplaces. The importance of robust infection control is key to a strong sector recovery from the pandemic and as the IPC compliance assessment tool notes, “it is integral to the control of any Covid-19 outbreak, or to prevent it from having a direct impact on your service”. But whilst workplaces are able to tackle IPC compliance through aids such as the tool, individual noncompliance and creating a supportive environment for reporting noncompliance is an altogether different issue. Staff can often find it difficult to speak out against defiance even amongst close peers because of fears of ramifications affecting their standing or workplace environment. But by creating a supportive atmosphere where everyone is empowered to speak up and feedback is rewarded, we are able to ensure that each and every member of the team becomes an IPC compliance advocate. The consideration of anonymous feedback is also crucial to encourage people to speak up. Where has generating a supportive environment been successful? Within the healthcare sector, we don’t need to look much further than Leeds and York Partnership NHS […]

Safe Touch

Safe Touch

12 April 2022

Protecting More, Costing Less

Being in control of protecting all against germs and viruses Setting standards of quality for the safety of staff, residents and visitors across your Care Homes is pivotal and a responsibility however ensuring this is done in the most efficient and cost effective way can be challenging which is where Safe Touch really allows that much needed layer of additional protection on all touch-points. All of the Safe Touch Veraco products are utilised across the NHS and have become a preferred and approved supplier of Antimicrobial touchpoints. To become an approved supplier of the NHS allows confidence due to the ongoing testing of the products to ensure they continue to offer significant ongoing protection. Please see just a few images of a small amount of the products in use. Installation All of the products are easy to install. They are designed to be fitted too hard, smooth surfaces such as plastic, metal, glass, wood etc and they can be removed with no residue. The self adhesive backing is engineered to provide the strength required to ensure the longevity of each product. Cleaning and Maintenance Our products are compatible with any cleaning protocols and resistant to most chemical agents, alcohol, diluted acids, etc The […]

Sherpa

Sherpa

30 May 2022

3 Activities to Increase Occupancy

3 Activities to Increase Occupancy in Retirement Living Sales-enablement platform Sherpa studied customer data from more than 100,000 senior living units across the United States to uncover the behaviours of top performing sales teams during 2021. Sherpa identified “Best Sales Performer” sales teams that achieved higher move-in ratios than the average. Three key activities where Best Sales Performers prioritise their selling time are: Home visits Creative follow-up Planning sessions These sales behaviours are an integral part of Sherpa’s “Prospect-Centred Selling” methodology. Best Sales Performers engaged consistently in these three activities and allocated more selling time in these areas than did the median performers. As a result, they had up to 2.4 times the number of sales across care types, including independent and assisted living. Here is a look at how top senior housing sales teams can sell more effectively. Home visits Some of the most valuable data to a team looking to increase occupancy is tracking how sales advisors spend their selling time. According to Sherpa’s 2021 Best Sales Performers Report, many sales teams underestimate the time and effort they’ll need to reach their occupancy goals. They also tend to overspend on marketing in order to generate more ‘fresh’ enquiries. […]

Safe Touch

Safe Touch

30 May 2022

24/7 365 Infection Prevention Control

Breaking the chain of spreading viruses and germs through all touch-points Safe Touch Global supply unique and innovative antimicrobial surface protection solutions to the CareHome & Retirement Living sector. Installing Safe Touch surface protection solutions throughout your CareHome or Retirement Living accommodations, ensures all your residents, visitors and staff are protected 24/7, 365 days of the year against a wide range of harmful pathogens. We provide a range of packages to suit your requirements including monthly subscriptions and bespoke branded products. Safe Touch being a sponsor of SAFE allows us to offer not only cost effective monthly packages to suit each Care Home or Retirement Living space but reduces the cost of cleaning times and products. We are only too aware that care providers are striving for: complete control over any infectious diseases entering their care setting. We provide a unique product and service to the care setting sectors by specialising in antimicrobial surface protection solutions to prevent the spread of germs and viruses but more importantly, break that chain of transmission via the most common spread of germs and viruses being touch-points from door handles to hand rails to light switches etc. Helping promote IPC and well-being in Care settings […]