– Terms of use


1 What’s in these terms?

These terms tell you the rules for using our website ( our site).

2 Who we are and how to contact us

2.1 We are Autumna Limited and we operate We are limited company registered in England and Wales under company number 10879272 and have our registered office at c/o Synergee Accountants, 1 The Old Stables, Eridge Park, Tunbridge Wells, Kent, United Kingdom, TN3 9JT. Our VAT number is GB-288402384.

2.2 Our site offers a service through which you can access information on certain products or services which are intended to assist with infection control. Our site also lists care providers and groups which have our “SAFE” badge or participate in our “SAFE” program. For more information on our SAFE program, see

2.3 Whilst suppliers may pay us a fee to be listed on our website, there is no option to pay more to be listed more prominently on our site. Results are displayed based on your search terms. In addition we do not take any referral fee or commission from any supplier listed on our site. We do not recommend or endorse any particular supplier which is listed on our site, although we encourage the supplier to fully and transparently explain what products or services they provide, enabling the customer to make an informed decision.

2.4 To contact us, you can email or call us on 01892 335 330.

3 By using our site you accept these terms

3.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

4 There are other terms that may apply to you

4.1 These terms of use refer to the following additional terms, which also apply to your use of our site:

4.1.1 our Privacy Policy; and

4.1.2 our Cookie Policy, which sets out information about the cookies on our site.

5 We may make changes to these terms

5.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

5.2 If any part of these terms is found to be unlawful, invalid or unenforceable then the remainder of these terms will remain in full force and effect.

6 We may make changes to our site

6.1 We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

7 We may suspend or withdraw our site

7.1 Our site is made available free of charge.

7.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8 Our site is only designed for users in the UK

8.1 Our site is designed to be accessed by people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.


9.1 You may access our site as a guest, but we may also allow the creation of accounts. The registration of any user account is at our sole discretion. If you have an account, then the rest of this clause will apply to you.

9.2 You must not share your account details with any other person.

9.3 When creating an account, you confirm that the information you provide to us is accurate, complete and not misleading.

9.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures or account creation or administration, you must treat such information as confidential. You must not disclose it to any third party.

9.5 We have the right to disable any user account, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or if we suspend or amend our services.

9.6 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

10 How you may use material on our site

10.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2 You must not copy or reproduce any content on our site (including but not limited to modifying or reformatting it when you copy it). In particular, you must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Any licence we give to copy content or use it for commercial purposes will be subject to acknowledging us as the origin of the content.

10.3 If you copy or reproduce any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must destroy any copies of the materials you have made.

11 information on this site

11.1 Our site contains information on infection control products and services, and care providers for persons aged 55 or over. This information is provided by third parties.

11.2 The content on our site (whether provided by us or any third party) is provided for general information only. It is not intended to amount to advice on which you should rely and we do not endorse any of this information. You may wish to obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

11.3 Although we make reasonable efforts to update the information on our site and to ensure that information provided by third parties is accurate and not misleading (for example through our contractual relationships with them), we do not verify or moderate all content on our site and we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

11.4 If you enter into an agreement with a supplier (whether for products or services or for care services) listed on our site, we are not a party to that agreement and will not be responsible for that supplier.

12 We are not responsible for websites we link to

12.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

12.2 We have no control over the contents of those sites or resources. If you purchase products or services from third parties we link to, we are not a party to these agreements.

13 User-generated content is not approved by us

13.1 This website may include information and materials uploaded by other users of the site, including but not limited to reviews and comments. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

14 How to RAISE A content ISSUE

14.1 If you wish to raise an issue about any of the content on our site please contact us using the details above.

15 Our responsibility for loss or damage suffered by you

15.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

15.2 We are not liable for any loss or damage you suffer as a result of your use of, or reliance on, information on our site which is provided to us by any third party.

15.3 If you are a business user:

15.3.1 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

15.3.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

15.3.3 We will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation (whether such losses are direct or indirect in nature); or any other indirect or consequential loss or damage.

15.4 The information on our site concerning products or services is provided by their suppliers or manufacturers. We do not verify, review or monitor this information, and we are not responsible for any errors or false claims in that information. You should carefully review the information on the third party website from which you purchase the products or services, to ensure it is consistent with any information you have seen on our website.

15.5 None of the products or services listed on our site guarantee preventing infection in all circumstances, instead they are intended for use as part of a wider infection control process.

16 How we may use your personal information

16.1 We will only use your personal information as set out in our Privacy Policy.

17 Uploading content to our site

17.1 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms of use.

17.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

17.3 Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties, and for users of our site to use that content as permitted by our website terms of use. The rights you license to us are described below.

17.4 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

17.5 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards.

17.6 Your content must:

17.6.1 Be accurate (where it is factual in nature);

17.6.2 Be genuinely held (where it states an opinion); and

17.6.3 Comply in all aspects with the laws of England and Wales (in addition to the laws of any country from where it is posted).

17.7 Your content must not (without limitation):

17.7.1 Be defamatory of any person;

17.7.2 Be obscene, offensive, hateful or inflammatory;

17.7.3 Bully, insult, intimidate or humiliate any person;

17.7.4 Promote sexually explicit material, violence, discrimination, or any illegal activity;

17.7.5 Infringe the intellectual property rights of any other person;

17.7.6 Be likely to deceive any person;

17.7.7 Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

17.7.8 Be in contempt of court;

17.7.9 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

17.7.10 Be likely to harass, upset, embarrass, alarm or annoy any other person.

17.7.11 Impersonate any person, or misrepresent your identity or affiliation with any person;

17.7.12 Give the impression that the content emanates from Autumna Limited, if this is not the case;

17.7.13 Advocate, promote, incite any party to commit, or assist any unlawful or criminal act; or

17.7.14 Contain any advertising or promote any services or web links to other sites unless we have agreed with you that you can do this.

17.8 You are solely responsible for securing and backing up your content, we will not be responsible for any content you upload which is lost or otherwise unavailable.

18 Rights you are giving us to use material you upload

18.1 When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display, that content at our discretion.

18.2 This licence will remain in place even after content is deleted from (or no longer publicly available to users of) our site.

19 We are not responsible for viruses and you must not introduce them

19.1 We do not guarantee that our site will be secure or free from bugs or viruses.

19.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

19.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

20 linking to our site

20.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

20.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

20.3 You must not establish a link to our site in any website that is not owned by you.

20.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

20.5 We reserve the right to withdraw linking permission without notice.

20.6 The website in which you are linking must comply in all respects with the content standards set out in these terms of use.

20.7 If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details above.

21 Which country’s laws apply to any disputes?

21.1 These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except (if you are a consumer) that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

22 Our trade marks

22.1 You are not permitted to use our name or logo in any way which would breach our intellectual property rights without our approval.